I guess the answer to that will obviously to do with understanding the difference between a motherboard and a cpu and what they actually do?Ĭould it just be an issue on the charging ports?Īs the information I supplied to Huffer's questions show the battery test and the battery details on age, cycles and cells looks OK to me? That low charge level would have been achieved over a 12 - 24 hour period.Įxcuse my obvious ignorance but if the "motherboard" is the problem then how can I boot the Spectre and run and log in to Win10? This is not an attempt to "bump" this post but my replies to the questions I was asked seems to have dried up any further responses.Īfter speaking to HP directly they seem to be convinced that this is a "motherboard" issue.įor me I can not understand why I can still turn of the Spectre x 360 and it will boot into and run Win10 but then after logging in to show only 15% Battery Charge and request to be shut down due to low battery charge. We would very much appreciate any assistance or hearing of reports of anyone else with this problem and if they managed to fix it. Outstanding question on the Software side would be what the HP Update did to the System BIOS or other HP System Software Elements? Outstanding questions on the Hardware side would appear to be (1) New Battery and or (2) New Motherboard? Nothing seems to work after trying a range of various solutions offered on other HP related forums including. When you connect the A/C Adapter Cable to either Spectre USB-C port all you get is a "blinking amber light" and even if left charging for 12 - 24 hours when you turn on the Notebook it shows the battery as near empty and a flashing red cross on the battery symbol and the screen continually blinking. We have tried both UBS-C Ports and even went to the trouble to buy a new HP USB-C Travel Power Adapter 65W from HP Australia. We have run Power = Battery and A/C Adapter Tests via Boot F2 (UEFI) and HP Support Assistant and the Battery and A/C Adapter both continually Pass both Tests. Spectre x360 w023dx installed a HP Update in late June 2018 and since the update completed the Notebook will not charge fully. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs. Notebook Hardware and Upgrade Questions.
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